Privacy Policy

At TechAfrika, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address when you fill in our contact form or engage our services.
• Project Information: Details you provide about your business or project requirements.
• Technical Data: IP address, browser type, pages visited, and time spent on our website, collected automatically via standard web server logs or analytics tools.
• Communication Records: Records of correspondence (emails, WhatsApp messages) between you and TechAfrika.

2. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and service requests submitted via our contact form
• Deliver, manage, and improve the services we provide to you
• Send project updates, invoices, and relevant communications
• Store client enquiries in our database for follow-up and service tracking
• Improve the functionality and content of our website
• Comply with legal obligations under South African law

3. How We Store Your Information

Your contact form submissions are stored in a secure database on our hosting server. We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse. However, no transmission over the internet is 100% secure and we cannot guarantee absolute security.

4. Sharing of Information

TechAfrika does not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With trusted service providers (e.g., hosting providers, email delivery services) strictly for the purpose of delivering our services
• When required by South African law, court order, or government authority
• With your explicit written consent

5. Cookies & Tracking

Our website may use cookies or similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how visitors use our site. You can disable cookies through your browser settings, though this may affect some website functionality.

6. Third-Party Links

Our website may contain links to third-party websites such as Facebook, WhatsApp, or client project sites. We are not responsible for the privacy practices of those external sites and encourage you to review their respective privacy policies.

7. Your Rights (POPIA)

In accordance with the Protection of Personal Information Act (POPIA) of South Africa, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal retention requirements
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us using the details below.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable South African law. When information is no longer needed, we securely delete or anonymise it.

9. Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has submitted information to us, please contact us immediately so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this page periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

• Email: info@techafrika.co.za
• Phone: +27 795 715 152
• Address: PO Box 1919, Dekville, Pongola, 3170, South Africa